Advantages
1. Intelligent Incident Router
2. Single Integration Point
3. Supports Multiple
a. Groups
b. Shifts
c. Schedules
4. Easy Config via Event Types
5. Rotational Oncall Engine
6. Designed for NOCs
7. Custom Correlation
8. Event Automation
9. Syncs People, Fault, and Ticket
10. Single Configuration Web UI
11. Bi-Directional Ticketing
Benefits
1. Eliminates Multiple Notify Engines
2. Operational Efficiency
3. Helps Eliminate Tier1
4. AutoRoute Alarms to Correct People
5. Capture & Track Key Ops Metrics
Data Sheet v3.1
Online Demo
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Action Manager
Monolith Action Manager was built to address the needs of Operations Groups where the name of the game is quickly identifying and resolving issues before they impact the business. Action Manager is the only pre-packaged solution available that integrates your fault / event management, trouble ticketing and escalation / notification systems into a cohesive operational engine.
Consider the operational efficiency and time savings associated with the following scenario:
A key device goes down at your company. Your fault management system receives a critical event that a core router is down. This critical event triggers Action Manager to identify who to notify based upon the event type, time of day and the on call schedule.
Action Manager performs two actions -- it sends out a notification to the correct personnel alerting them of the problem and it automatically populates and opens a trouble ticket. Upon receipt of the notification the notified personnel can respond via their handheld. A simple "Reply" to the notification will change the event status to "acknowledged" state, as well as change the trouble ticket to a "work in progress" status. The responder can also enter text into the Reply, which will be update the events alarm journal and the tickets work log.
The system also supports escalation trees. Suppose that the primary on call personnel does not acknowledge the event in the identified time frame. Action Manager will then escalate the notification process to the next level. To complete the cycle, once the issue is resolved the ticket is closed, which automatically clears the event out of the fault system.
The Intelligent Notification Solution
Action Manager from Monolith was originally conceived while helping a large organization to respond to problems on a 24x7 basis. Action Manger allows organizations, through a web-based GUI interface, to manage problems through both the Acknowledgement & Resolution phases, create notification policies based upon type of problem, build notification policies based upon time of day (Rota-based), and build escalation trees to ensure successful notification (bi-directional capability). Action Manger can be implemented to work with the majority of management solutions on the market.
Providing Key Operational Metrics
Action Manager is a highly useful tool for integrating and automating event, ticketing and notification/escalation systems together. It is equally useful when it comes to tracking the key operational statistics needed by Operations . Mean Time To Response and Mean Time To Resolution. These are the core metrics needed to measure the performance of your Operations Group. Action Manager can track these metrics on a per incident basis.
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