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Action Manager

Operational Metrics Escalation Phases Rotational Oncall Policy Actions Remedy Integration Watcher Correlation
Advantages

1. Intelligent Incident Router
2. Single Integration Point
3. Supports Multiple
a. Groups
b. Shifts
c. Schedules
4. Easy Config via Event Types
5. Rotational Oncall Engine
6. Designed for NOCs
7. Custom Correlation
8. Event Automation
9. Syncs People, Fault, and Ticket
10. Single Configuration Web UI
11. Bi-Directional Ticketing

Benefits

1. Eliminates Multiple Notify Engines
2. Operational Efficiency
3. Helps Eliminate Tier1
4. AutoRoute Alarms to Correct People
5. Capture & Track Key Ops Metrics

Data Sheet v3.1

Online Demo

Home > Products > Action Manager > Operational Metrics

Operational Metrics

Monolith Action Manager was designed and built to be an operational management tool. Operations Management is ensuring that problems are found, worked, and resolved in the utmost efficient manner to reduce downtime and increasing communication. This efficiency can be tracked by two operational metrics: Mean-Time-to-Respond (MTTRespond) and Mean-Time-to-Repair (MTTRepair) generalized by calling them the "MTTRs".

Mean-Time-to-Respond

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Mean-Time-to-Repair

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